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Patients' informational needs and information received do not correspond in hospital [Article de Revue]

 
[Les besoins en information du patient hospitalisé et l'information reçue à l'hôpital ne correspondent pas]
SUHONEN R ; NENONEN H ; LAUKKA A ; VALIMAKI M
Journal of clinical nursing. 2005; 14 : 1167-1176
Summary: Cette étude décrit et compare l'information désirée par le patient et l'information qu'il reçoit et étudie si cela varie selon les patients.Une étude descriptive a été conduite dans un hôpital de Finlande à l'aide d'un questionnaire.Les données ont été recueillies par questionnaire auprès de patients adultes (n=928) lors de leur sortie. Les patients attachent une grande importance à l'information sur leur maladie et le traitement. Une moindre importance est accordée à l'information concernant la prise en charge quotidienne de la maladie du patient , telle que les soins , le pronostic.En conclusion, les besoins en information des patienst et l'information reçue du personnel ne correspondent pas. Les résultats confirment l'importance du rôle des infirmières dans l'évaluation des besoins du patient et pour fournir des informations satisfaisantes pour le patient.

AIMS AND OBJECTIVES: This study describes and compares the information patients want with the information they receive and examines whether this varies between patients. BACKGROUND: Patient information during hospitalization has received increasing attention. Previous studies, however, have identified problems of inadequate or insufficient information from a patient's point of view. DESIGN: Descriptive, survey design with questionnaires. METHODS: The categorical data were collected by specifically designed questionnaires from adult patients (n = 928) on discharge from one Finnish hospital. The data were analysed statistically using descriptive statistics and non-parametric tests (Mann-Whitney U, Kruskal-Wallis, McNemar and Wilcoxon Signed Ranks tests). RESULTS: Patients attached great importance to information on illness and treatment, and information in this area was provided quite satisfactorily. Less importance was attached to information regarding patient's daily management of illness, such as aftercare, prognosis and patients' rights and less information was reportedly provided. Female gender was systematically associated with attaching greater importance to information and to better evaluations of informational areas. CONCLUSIONS: Patients informational needs and the information received from staff did not correspond. The findings confirm the importance of nurses' roles in assessing patients' informational needs to tailor and provide explicit and relevant information to satisfy patients' informational needs. RELEVANCE TO CLINICAL PRACTICE: More emphasis should be put on developing methods to ascertain patients' informational needs, to evaluate the content of information and to develop tailored information packages for different patients. This can be done by empowering and helping patients to access and understand relevant and appropriate information, for example, by Web-based information systems.(RESUME D'AUTEUR)
Publication
2005

Pages
1167-1176

Language
Anglais

Number of ref
38

Published in
Journal of clinical nursing

ID notice
319297

Location Call number Status Date due Barcode
CCLIN Est
CClin Est
CHU de Nancy - Hôpitaux de Brabois
Rue du Morvan
54511 Vandoeuvre le Nancy Cedex
Tél : 03.83.15.34.73
cclin.est@chu-nancy.fr
http://www.cclin-est.org/
CCLIN Ouest
CClin Ouest
CHU Hôtel Dieu
CS 26419
35064 Rennes Cedex 2
Tél : 02.99.87.35.31
isabelle.girot@chu-rennes.fr
http://www.cclinouest.com/
CCLIN Paris Nord
CClin Paris-Nord
96 rue Didot
75014 Paris
Tél : 01.40.27.42.00  
karin.lebascle@sap.aphp.fr
http://www.cclinparisnord.org/
CCLIN Sud-Est
CClin Sud-Est
Hospices Civils de Lyon
Hôpital Henry Gabriel
20 route de vourles
69230 Saint-Genis-Laval
Tél : 04.78.86.49.50
cclinse@chu-lyon.fr
http://cclin-sudest.chu-lyon.fr/
CCLIN Sud-Ouest
CClin Sud-Ouest
CHU de Bordeaux
Hôpital Pellegrin - Bâtiment Le Tondu
33076 Bordeaux
Tél : 05.56.79.60.58
cclin.so@chu-bordeaux.fr
http://www.cclin-sudouest.com/

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